Return & Refund Policy
At Kaged India, your satisfaction is our priority. Please review our policy to ensure a smooth return process.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order if any of the following apply. The product must be sealed and unopened.
- The outer packaging is damaged (e.g., broken tub, cracked lid).
- You received the wrong product, flavor, or variant.
- The product is missing from your order.
2. How to Initiate a Return
Please visit the Return on our website to start your request. You will be required to provide a brief video or photos clearly highlighting the defect.
- If your purchase included a freebie, all items must be returned together.
- We will arrange a free pickup for the product once your request is approved.
3. Important Policy Notes
To maintain the integrity of our products and process, we cannot accept returns for the following reasons:
- Products that have been opened or have a broken inner seal.
- Issues related to clumping, taste, or a product's effectiveness.
These are related to the formulation and the extensive shipping journey, which are outside of our control as a distribution partner.
4. Refund & Exchange Process
Refunds
Once your returned product is inspected, we will process your refund within 3-5 working days.
Exchanges
We do not offer direct exchanges or product swaps. You will need to initiate a return and place a new order for a different item.
Need More Help?
Call us at 011-9990370987 Monday to Saturday, 12:00 PM to 6:00 PM
